Kyiv, June 28 (Interfax-Ukraine) – A call center, to which the region residents can appeal for advice or assistance on a wide range of issues, has opened in Sumy region, the press service of Sumy Regional State Administration has reported.
According to Center Director Aliona Meshkova, the call center was established to ensure a prompt consideration of the issues that come from the residents and businesses of the region by the executive authorities. The center staff should also explain the essence of laws, legal regulations and other relevant public policy issues. Calls are taken by six operators and information is processed by two analysts.
Chairman of Sumy Regional State Administration Yuriy Chmyr, when opening the center, said that “this will allow to analyze and evaluate the work of leaders at the local level.”
In addition, he stressed that officials must rapidly respond to all calls coming from the call center. Otherwise offenders will be warned, applied disciplinary punishment and then dismissed.
The hot line takes calls from 0800 to 1800Monday through Friday. All calls are free. The residents of Sumy city and Sumy district can call 66-33-77, those of Sumy region – 0-800-301-501. The term of consideration of applications varies from 5 to 15 days.
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